AK Enterprise UG E-commerce Website Cancellation Policy

1. Order Cancellation:

   – 1.1 General Orders:

      – Customers may request order cancellation within 24 hours of placing the order.

   – 1.2 Custom or Personalized Orders:

      – Custom or personalized orders may not be eligible for cancellation after production has commenced. Please contact our customer support for assistance.

2. Cancellation Process:

   – 2.1 Request Submission:

      – Customers must submit a cancellation request through their user account on the website or by contacting us.

   – 2.2 Confirmation:

      – AK Enterprise UG will confirm the cancellation request and provide further instructions, if necessary.

3. Refund Policy:

   – 3.1 Timely Cancellation:

      – If the cancellation request is made within the stipulated time frame, a full refund will be issued through the original payment method.

   – 3.2 Custom Orders:

      – Refunds for custom or personalized orders will be determined on a case-by-case basis, taking into consideration the production stage and associated costs.

4. Exceptions:

   – 4.1 Shipped Orders:

      – Orders that have already been shipped cannot be canceled. Customers may return the item following our standard return policy.

5. Modification or Discontinuation:

   – 5.1 Modification:

      – AK Enterprise UG reserves the right to modify or update the cancellation policy. Any changes will be communicated to users through the website.

   – 5.2 Discontinuation of Products:

      – In the event that a product is discontinued, AK Enterprise UG may cancel orders and provide a full refund.

6. Customer Support:

   – 6.1 Assistance:

    – Customers experiencing difficulties with the cancellation process or seeking further clarification can contact us for assistance.

By placing an order on our website, you acknowledge that you have read and agreed to our cancellation policy. AK Enterprise UG strives to provide a seamless and transparent cancellation process for our valued customers.

For any questions or concerns, please reach out to our customer support team through the provided contact information on the website.

Thank you for choosing AK Enterprise UG!